COVID-19 Communications Updates
COVID-19 Updates:
Last Updated: 27 December 2021.
While our walk-in counter is temporarily closed, we remain 100% operational.
While our walk-in counter is temporarily closed due to Singapore’s COVID-19 Phase 2 (Heightened Alert) measures, you can still buy, renew or manage your policies online, over the phone and via email. For more details, please click here.
For those financially affected. (Updated: 27 Dec 2021)
Been Financially Impacted?
Important Notice
The General Insurance Association (GIA) ends sector-wide financial relief measures on 31 December 2021, as planned. Click here for more information.
We remain committed to providing support for insureds through times of uncertainty and in responding to evolving protection needs.
Policyholders who are currently on flexible premium instalment plans will continue to be supported under the financial relief scheme until their next policy renewal.
Please do contact our Customer Care team if you are having financial difficulties and wish to explore options and suitable alternatives.
If you have been financially impacted by COVID-19 and would like to maintain your insurance protection throughout this time, please contact our Customer Care team for a discussion on how we can help. For more details, please click here.
Travel Information.
Travel Insurance and COVID-19
Please note that claims related to epidemics or pandemics will not be covered for travel policies issued on or after 26 March 2020. For more details, please click here.
Website: Important Notice on COVID-19 Phase 2 (Heightened Alert) Measures
Last Updated: 21 May 2021.
Website: Notice on Car Authorised Workshops / Accident Reporting Centres During Phase 3 Post-Circuit Breaker Measures
Last Updated: 6 January 2021.
Website: Notice on Motorcycle Authorised Workshops / Accident Reporting Centres During Phase 3 Post-Circuit Breaker Measures
Last Updated: 6 January 2021.
Website: Important Notice on Service Counter Reopening on 1 July 2020
Last Updated: 2 July 2020.
Website: Notice on Car Authorised Workshops / Accident Reporting Centres During Phase 2 Post-Circuit Breaker Measures
Last Updated: 2 July 2020.
Website: Notice on Motorcycle Accident Reporting Centres During Phase 2 Post-Circuit Breaker Measures
Last Updated: 2 July 2020.
Website: Important Notice on Walk-in Counter Closure Extension to 1 July 2020
Last Updated: 1 June 2020.
Email: Moving Safely into Post-Circuit Breaker with Budget Direct Insurance from CEO, Simon Birch
Last Updated: 1 June 2020.
Website: Update on Bring a Buddy Programme Rewards Delivery
Last Updated: 1 June 2020.
Press Release: Budget Direct Insurance Ramps Up Its Recruitment Drive Amid COVID-19 Crisis
Last Updated: 13 May 2020.
Website: Update on Voucher Delivery Status of Bring a Buddy Programme Rewards
Last Updated: 8 May 2020.
Website: Have you been financially impacted by COVID-19? We're here to help.
Last Updated: 30 April 2020.
Website: Important Notice on COVID-19 Circuit Breaker Measures on Car Authorised Workshops
Last Updated: 29 April 2020.
Website: Important Notice on COVID-19 Circuit Breaker Extension till 1 June 2020
Last Updated: 22 April 2020.
Budget Direct COVID-19 Virtual Clinic
Last Updated: 14 April 2020.
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Free unlimited COVID-19 teleconsultations for annual insurance policyholders.
Read more about our partnership with digital healthcare platform MyDoc on our press release. -
Registration steps.
Are you an active annual insurance policyholder with us? Find out how you can register now.
Website: Advisory on Car Accident Reporting Centres during COVID-19
Last Updated: 9 April 2020.
Website: Advisory on Motorcycle Accident Reporting Centres during COVID-19
Last Updated: 9 April 2020.
Website: Travel Insurance and COVID-19
Last Updated: 9 April 2020.
Website: Important Notice on COVID-19 Circuit Breaker Measures
Last Updated: 9 April 2020.
Email: COVID-19 Circuit Breaker Update from CEO, Simon Birch
Last Updated: 7 April 2020.
Email: COVID-19 and Operating Hours Announcement
Last Updated: 27 March 2020.
Website: Important Notice on Precautionary Measures at Our Premises
Last Updated: 9 March 2020.