Blog / Car Insurance
Cheap and good. Not possible? Let’s hear it from our customers.
Insurance companies like to talk and talk but at Budget Direct Insurance we believe our customers have far more interesting things to say…
As a low-cost insurer we’re keen to let our customers know that they’re getting great value for money with Budget Direct Insurance. And we reckon the best way for us to do this is to simply let you hear what our customers have to say about us when it comes to our price AND our service.
Here are just a handful of the many customers who have managed to pay less and make big savings on their car insurance with Budget Direct Insurance.
See how much customers have saved with Budget Direct Insurance
Meanwhile, an independent study by consumer research firm ValueChampion, found that we are one of the cheapest insurers in Singapore for 2018. In fact, we came out almost 40% cheaper on average for sedan and SUV drivers with a 50% NCD discount.
It’s not just our prices, however, that customers are talking about, but it’s also our service. Budget Direct Insurance recently received the Platinum Trusted Service Award 2020 – by Feefo, an independent global analytics firm – for delivering exceptional service experience, based on customers’ reviews collected in 2017.
Read our latest customer reviews collected on FEEFO.
Here’s a snippet.
'”Very responsive, courteous and informative service. My dealings with Ms Priscilla was seamless and she was attentive, paying lots of attention to details and provided very comprehensive programs under the insurance policy that I was intending to purchase. Well done.” - Customer Ser Cheng Vincent
“Excellent customer experience. It's AJ again. I bought my second policy because I have confidence in AJ's product knowledge, professionalism and hospitality in handling my enquiries. I will be buying my 3rd policy soon and I will always go to AJ - Customer Bin Seng
“Excellent service from Mr.Logan.” Customer Chandran Pillai S/O Govinda Pillai
So how do we keep prices low and still deliver fantastic service?
- When you choose to buy with Budget Direct Insurance, we will offer you our best prices and the choice to select only the optional covers that meet your individual needs. We don’t bundle our insurance together, which means you’re not paying for extras you won’t use.
- When you buy direct from us there is no commission cost; this means instant savings on the premiums you pay.
- We steer clear of high-risk drivers. That way you’re not subsidizing multiple claims made by risky motorists.
- We ask about the person who drives the car most often, i.e., the main driver, and also ask how they use the car. This helps us to ensure everyone pays the right amount for how their vehicle is used.
- We actively manage our costs, for example:
We don’t have fancy, marble-floored offices with expensive furniture. Instead, we typically source for office furniture from other like-minded businesses who offer quality products, direct-to-consumer, and at lower prices.
- Using the latest Cloud technology, we deliver an excellent, secure experience without unnecessary overheads.
- We deliberately recruit good people who like to get things done. We empower them to do the right thing by the customer, first time, and every time.
- We will pay legitimate claims quickly and efficiently, which saves time and money. However, we will reject fraudulent claims to continue to keep costs low for our customers.
Want to know more?
Call our friendly team of Customer Care Executives at 6221 2111, request a call back or visit us at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924. We’re open from Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (Closed on Sundays and public holidays).