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We got GOLD! Trusted Service Award for delivering excellent service based on customer reviews.

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Budget Direct Insurance is delighted to receive the Feefo Gold Trusted Service award 2019 for consistently delivering an exceptional service experience as rated by real customers… for the second year running. 

The award is an industry seal of approval from Feefo, an independent global analytics firm, and is in recognition of businesses that go the extra mile for their customers. 

The online insurance company for car, travel and motorcycle has been receiving excellent customer reviews with a Feefo service rating consistently hitting 4.5 out of 5 stars throughout 2017 and 2018, easily meeting the stringent criteria needed to win the accreditation. 

This is the second year running that Budget Direct Insurance has received the award, and Simon Birch, CEO of Budget Direct Insurance, says it is a true reflection of the hard work and commitment the team puts in. He believes that as a relatively new player within the Singapore insurance market, customer reviews are key to gaining customer confidence. 

He said: “Feefo is an independent company that collects genuine ratings and reviews that are all verified. That means the feedback we have been getting represents a true reflection of what our customers think and feel about what we do. And it’s out there online for everyone else to see. As a relatively new insurer that’s very powerful for us. And to receive it for a second year in a row shows we are consistently hitting the mark.” 

He added: “We have a fantastic team in place and this award is well deserved. We work hard, we listen and we constantly strive to understand the needs of our customers. We are absolutely delighted to have this recognized independently within the industry.  It shows our real commitment to offering outstanding service.”

What is Feefo?

feefo trusted service

Feefo is a worldwide reviews and customer analytics platform that aims to increase consumer confidence and combat the rising issue of fake reviews. It ensures that all feedback is authentic by matching it to a legitimate transaction.

It collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.

Commenting on this year’s award, Andrew Mabbutt, CEO at Feefo, congratulated Budget Direct Insurance. He said: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2019.’

Aside from coming tops for customer service, Budget Direct Insurance says it offers one of the cheapest car insurance policies for experienced drivers. Customers can also get a quick quote in 30 seconds, said to be one of the fastest quote processes in Singapore. The Budget Direct Insurance customer reviews that have been independently verified by Feefo can be found here.

Want to know more?

Call our friendly team of Customer Care Executives at 6221 2111 or visit us at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924. We’re open from Mondays to Fridays, 8am to 8pm and Saturdays, 9am to 3pm (excluding public holidays).

Wherever you go, whatever you do, it’s vital to have good car, motorcycle and travel cover.
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