COVID-19 Communications Updates

COVID-19 Updates:

Last Updated: 2 July 2020.

Our service counter is now open.

We continue to serve you from the comfort and safety of your home online, over the phone and via email. If you prefer face-to-face support, please make an appointment prior to your visit by calling our Customer Care at 6221 2111. Mondays to Fridays, 8am to 8pm and Saturdays, 9am to 3pm (excluding public holidays). For more details, please click here.

Have you been financially impacted by COVID-19? We're here to help.

If you have been financially impacted by COVID-19 and would like to maintain your insurance protection throughout this time, we offer 12-month instalment plans when you use a DBS or POSB Mastercard or Visa credit card.

If you do not own any of the above credit cards and require assistance, please call our Customer Care team for a discussion on how we can help. For more details, please click here.

Call us at 6221 2111. Mondays to Fridays, 8am to 8pm and Saturdays, 9am to 3pm (excluding public holidays). Or email [email protected] anytime.

Travel Information.

Please note that claims related to epidemics or pandemics will not be covered for travel policies issued on or after 26 March 2020. For more details, please click here.


Website: Important Notice on Service Counter Reopening on 1 July 2020

Last Updated: 2 July 2020.


Website: Notice on Car Authorised Workshops / Accident Reporting Centres During Phase 2 Post-Circuit Breaker Measures

Last Updated: 2 July 2020.


Website: Notice on Motorcycle Accident Reporting Centres During Phase 2 Post-Circuit Breaker Measures

Last Updated: 2 July 2020.


Website: Important Notice on Walk-in Counter Closure Extension to 1 July 2020

Last Updated: 1 June 2020.


Email: Moving Safely into Post-Circuit Breaker with Budget Direct Insurance from CEO, Simon Birch

Last Updated: 1 June 2020.


Website: Update on Bring a Buddy Programme Rewards Delivery

Last Updated: 1 June 2020.


Press Release: Budget Direct Insurance Ramps Up Its Recruitment Drive Amid COVID-19 Crisis

Last Updated: 13 May 2020.


Website: Update on Voucher Delivery Status of Bring a Buddy Programme Rewards

Last Updated: 8 May 2020.


Website: Have you been financially impacted by COVID-19? We're here to help.

Last Updated: 30 April 2020.


Website: Important Notice on COVID-19 Circuit Breaker Measures on Car Authorised Workshops

Last Updated: 29 April 2020.


Website: Important Notice on COVID-19 Circuit Breaker Extension till 1 June 2020

Last Updated: 22 April 2020.


Budget Direct COVID-19 Virtual Clinic

Last Updated: 14 April 2020.

  • Free unlimited COVID-19 teleconsultations for annual insurance policyholders.
    Read more about our partnership with digital healthcare platform MyDoc on our press release.

  • Registration steps.
    Are you an active annual insurance policyholder with us? Find out how you can register now.


Website: Advisory on Car Accident Reporting Centres during COVID-19

Last Updated: 9 April 2020.


Website: Advisory on Motorcycle Accident Reporting Centres during COVID-19

Last Updated: 9 April 2020.


Website: Travel Insurance and COVID-19

Last Updated: 9 April 2020.


Website: Important Notice on COVID-19 Circuit Breaker Measures

Last Updated: 9 April 2020.


Email: COVID-19 Circuit Breaker Update from CEO, Simon Birch

Last Updated: 7 April 2020.


Email: COVID-19 and Operating Hours Announcement

Last Updated: 27 March 2020.


Website: Important Notice on Precautionary Measures at Our Premises

Last Updated: 9 March 2020.