Budget Direct COVID-19 Virtual Clinic
Free video medical consultations via MyDoc’s COVID-19 Virtual Clinic – For You, On Us
Register hereFree video medical consultations via MyDoc’s COVID-19 Virtual Clinic – For You, On Us
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Last Updated: 14 July 2020.
We would like to thank you for your loyalty and support by offering all annual insurance policyholders complimentary COVID-19 virtual clinic teleconsultations on the MyDoc platform during this uncertain and challenging period.*
Budget Direct Insurance will be covering the costs of our policyholders’ medical teleconsultations with the panel of Singapore-licensed medical doctors provided on the MyDoc platform.
If you think you have been exposed to COVID-19 and have developed a cough, fever or other symptoms, you no longer need to leave your home to get in touch with a qualified medical professional for a consultation.
Register here to gain access to the Budget Direct COVID-19 Virtual Clinic, available on the MyDoc website or MyDoc app.
This complimentary on-demand^ triage service is available to all active annual insurance policyholders of Budget Direct Insurance over the next 2 months.
Car, motorcycle and annual travel policyholders can register themselves on the MyDoc platform for free teleconsultations related to COVID-19 at any time from 14 April 2020 until further notice.
The Budget Direct COVID-19 Virtual Clinic is equipped to provide timely assessments to alleviate any worries that may stem from misinformation associated with COVID-19.
Through the virtual clinic on the MyDoc platform, customers can conduct an initial self-assessment related to their symptoms and travel histories. The platform will then identify and classify suspected cases, referring patients to a video chat with a Singapore-registered doctor from the MyDoc team for a face-to-face assessment. Next steps may include referrals or prescriptions made by the MyDoc panel of doctors, such as an in-person examination at a government hospital or over-the-counter medication advice. #
You are also able to access the triage consultations as many times as you require on this unlimited service via mobile, desktop or tablet.
*This free medical teleconsultation service is only applicable to annual car, motorcycle and travel insurance policyholders who experience respiratory/flu-like symptoms related to COVID-19, including runny nose, sore throat, cough, fever or difficulty breathing. Assessments through the MyDoc platform will not be available for other illnesses, diseases or injuries.
^The Budget Direct COVID-19 Virtual Clinic teleconsultation service provided by MyDoc’s panel of Singapore-based doctors is open daily from 8am to 10pm (Singapore time).
#Medications and further tests, imaging, examinations, in-person consultations are not covered in this free triage consultation service. If required, your COVID-19 Virtual Clinic doctor at MyDoc will prescribe medication(s) to you which will have to be dispensed at a pharmacy at your own expense. Fees for other follow-up actions, including but not limited to in-person clinic or hospital visits, are also not covered.
By clicking the “Register here” button, you will be leaving our website to access the Budget Direct COVID-19 Virtual Clinic on the MyDoc platform. As the teleconsultation services will be provided by MyDoc, please ensure that you understand MyDoc’s product features and terms before registering.
Scan the QR code below or click here.
Create or log into your MyDoc account. Click on the Budget Direct COVID-19 Virtual Clinic.
You can also download the MyDoc app from Google Play Store / Apple App Store.
Answer self-assessment questions related to your symptoms and travel history on MyDoc. The platform will then connect you with a Singapore-licensed doctor on the MyDoc panel over video call, from 8am to 10pm daily.
Typical response time is within 30 minutes.
Note: During this period there may be scams targeting customers via social media, calls, email or instant messaging. When in doubt, avoid clicking the links provided and do not share personal information via a call. Please type ‘bdicares.sg’ on the address bar of your browser to access the authentic site instead.
Consult a GP from the comfort of your home.
Minimal waiting time when factoring in transportation time: Average waiting time for an appointment on the MyDoc platform is less than 30 minutes.
No time spent travelling to a clinic: Average 2.5 hours saved, depending on traffic conditions & transportation used.
This is a triage assessment teleconsultation service created in partnership with MyDoc Private Limited (“MyDoc”), specifically in response to the COVID-19 outbreak.
A dedicated team of Singapore-licensed doctors from MyDoc will assess your risk and address your concerns. They are also equipped to provide follow-up advice based on your symptoms.
MyDoc is a regional digital healthcare company, named 2020 Singapore Telehealth Company of the Year by Frost & Sullivan. MyDoc’s platform works with trusted healthcare partners and enables secure chat and video consults with medical professionals. MyDoc is part of the Singapore Ministry of Health sandbox and is backed by UST Global, a Temasek-backed global B2B technology provider.
In medical use, triage is the assignment of degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or casualties.
In other words, the Budget Direct COVID-19 Virtual Clinic on the MyDoc platform will conduct an initial assessment to determine your level of risk of having caught the virus and provide follow-up recommendations where necessary.
All Budget Direct Insurance annual car, motorcycle or travel policyholders who are experiencing respiratory/flu-like symptoms or who have concerns that they would like to address in relation to the COVID-19 virus. The virtual clinic is ready to provide timely triage assessments to alleviate any worries that may stem from misinformation and general panic associated with the condition.
This complimentary COVID-19 Virtual Clinic is available exclusively to Budget Direct Insurance customers only, who are active annual insurance policyholders of Budget Direct Insurance. You will be required to provide your NRIC and Buddy ID as part of the registration process on MyDoc’s platform.
The Budget Direct Insurance Virtual Clinic will be made available to all eligible customers from 14 April 2020 through to 13 July 2020. Should access be extended, customers will be notified via an email or SMS.
Get started by scanning the QR code below or clicking Register Here.
From there, you will be prompted to create or sign into your MyDoc account.
Click on the Budget Direct COVID-19 Virtual Clinic icon.
Answer some initial self-assessment questions.
Wait for the portal to triage you to your respective risk category and put you through to see a doctor.
Engage in a video call with a Singapore-licensed doctor.
If you are an active annual insurance policyholder with Budget Direct Insurance, you will be able to find your Buddy ID within the Policy Manager dashboard. Log in with SingPass Mobile app or your registered email address.
We do not cover any claims related to epidemics or pandemics, with some minor exceptions based on insurance policy purchase date. If you require further clarifications regarding your travel insurance coverage related to health outbreaks, please contact our Customer Care team at 6221 2111. Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (Closed on Sundays and public holidays), or email [email protected].
Budget Direct Insurance policyholders can register for a free account on the MyDoc app from 14 April 2020 onwards, until the campaign ends.
The Budget Direct COVID-19 Virtual Clinic teleconsultation services are provided by MyDoc’s panel of Singapore-based doctors and is open daily from 8am to 10pm (Singapore time).
The assessments are conducted in English, with limited availability in Chinese, Malay, Thai and Vietnamese.
Because the Budget Direct COVID-19 Virtual Clinic provides triage assessments, MyDoc's panel of Singapore-based doctors are able to offer the service in other countries throughout the world as a second opinion. The virtual clinic is manned by Singapore-licensed doctors in accordance with the Singapore Ministry of Health guidelines, and all protocols will be followed when providing triage assessments for individuals located in other countries.
Medications are not provided in this free triage consultation service. If required, your COVID-19 Virtual Clinic doctor will prescribe medication(s) to you which will have to be dispensed at a pharmacy at your own expense. Note that further tests, imaging, examinations, in-person consultations are not covered in this free triage consultation service. Fees for any follow-up actions, including but not limited to in-person clinic or hospital visits, are also not covered.
During the assessment, patients will be evaluated based on their risk of being infected with COVID-19 and will be advised on precautionary measures. If a patient is assessed by a MyDoc doctor to meet case suspect criteria or is suffering from moderate to severe symptoms, they will be triaged into a higher risk category.
Follow-up actions may include referrals or prescriptions made by the MyDoc panel of doctors, such as an in-person examination at a government hospital. Kindly note that fees for any medications, further tests, imaging, examinations or in-person consultations are not covered in this free triage consultation service.
This service is only applicable for those who are experiencing respiratory/flu-like symptoms or have concerns that they would like to address regarding the COVID-19 virus. The Budget Direct COVID-19 Virtual Clinic is equipped to provide timely triage assessments to alleviate any worries that may stem from misinformation and general panic associated with the condition.
MyDoc is a regional digital healthcare company, named 2020 Singapore Telehealth Company of the Year by Frost & Sullivan. The platform works with trusted healthcare partners and enables secure chat and video consults with medical professionals. MyDoc is part of the Singapore Ministry of Health sandbox and is backed by UST Global, a Temasek-backed global B2B technology provider.
As we are committed to your privacy, we do not share your personal details with third-party providers. Budget Direct COVID-19 Virtual Clinic is managed and operated by MyDoc, a third-party service provider. You will therefore need to register with MyDoc if you would like to access the Budget Direct COVID-19 Virtual Clinic on the MyDoc platform.
Your personal details on the MyDoc platform will be requested only during your first consultation. This information will be saved to your profile and viewable only by the healthcare professionals attending to you on MyDoc. This information can be updated by you on their platform at any time.
For questions related to your insurance policy with Budget Direct Insurance, please contact +65 6221 2111 or email us at [email protected]. We are a phone-call away, Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (Closed on Sundays and public holidays).
For questions related to the Budget Direct COVID-19 Virtual Clinic on the MyDoc platform, MyDoc website or MyDoc app, please contact the MyDoc team at my-doc.com/contact or visit their support site at support.my-doc.com/en.