Important Notice

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Last Updated: 9 March 2020.

In view of the developing coronavirus (COVID-19) situation, we highly encourage all customers to contact us at 6221 2111 for quicker assistance. More details below.

To protect the health and well-being of our colleagues and customers, we have implemented the following precautionary measures at our Customer Care Centre reception with immediate effect:

  1. All customers entering our premises will be required to undergo temperature screening and complete a travel history declaration form.

  2. For safety reasons, we regretfully have to decline entry into our premises if you:

    • register a temperature of 38°C and above; or

    • are unwell with respiratory symptoms (e.g. runny nose, sore throat, cough or shortness of breath); or

    • have visited Mainland China, South Korea, Iran, Italy and Japan in the last 14 days; or

    • have been in close contact with any persons warded for observation or diagnosed as a suspected case in the last 14 days.

  3. Please seek medical care if you feel unwell or are running a temperature of 38°C and above.

As a preventive measure, we have made some adjustment to our resources as follows:

Operating Hours Reception at
190 Clemenceau Ave #03-01
Over the phone at
6221 2111
Mondays to Fridays 8.30AM to 5.30PM
Only one staff
(kindly expect a longer waiting time)
8AM to 8PM
Saturdays Closed 9AM to 3PM
Sundays & Public Holidays Closed Closed

For quicker assistance, we recommend calling us instead at 6221 2111 during our office operating hours listed above, where the rest of our team are ready and happy to help! Claims support remain available 24/7 at 6221 2199 (+65 6540 2199 from overseas).

Alternatively, you can always get a quote online or buy car, motorcycle and travel insurance at

We will continue to monitor the situation closely and act accordingly in the best interests of our customers and colleagues.

We thank you for your kind understanding and cooperation.

From the team at Budget Direct Insurance.