Important Notice
Last Updated: 2 July 2020.
We continue to serve you from the comfort and safety of your own home online, over the phone and via email. If you prefer face-to-face support, please make an appointment prior to your visit by calling our Customer Care at 6221 2111. Mondays to Fridays, 8am to 8pm and Saturdays, 9am to 3pm (excluding public holidays). More details below.
Our service counter is now open
To help minimise the risk of community spread of COVID-19, we continue to serve you from the comfort and safety of your home online, over the phone and via email. If you prefer face-to-face support, please schedule an appointment prior to your visit to our premises by calling our Customer Care at 6221 2111. Mondays to Fridays, 8am to 8pm and Saturdays, 9am to 3pm (excluding public holidays).
Kindly also note our revised service counter hours in the table below.
For your safety and well-being, rest assured that we have disinfected our premises and have put in place strict safety measures for your visit.
|
Operating Hours |
Reception at |
Over the phone at |
|---|---|---|
|
Mondays to Fridays |
9am to 5pm |
8am to 8pm |
|
Saturdays |
Closed |
9am to 3pm |
|
Sundays & Public Holidays |
Closed |
Closed |
What to expect when you visit us
To protect our staff and customers, all visitors will need to follow the below safety measures:
- Arrive on time at your confirmed appointment slot
- Keep your mask on at all times
- Check in with SafeEntry before entering our premises
- Cooperate with mandatory temperature checks
- Keep a safe distance of at least 1 metre from others
Regretfully, we will have to decline entry into our premises if you are running a temperature of 38°C and above or show signs of respiratory symptoms (e.g. runny nose, sore throat, cough or shortness of breath).
We will continue to monitor the situation closely and act accordingly in the best interests of our customers and colleagues.
We thank you for your kind understanding and cooperation.
From the team at Budget Direct Insurance.