Budget Direct Insurance: Latest Dorscon Green Measures

Reopening of Walk-In Counter

Since Singapore has transitioned to Dorscon Green, indicating a lower risk level for COVID-19, our walk-in counter for customer service and support has resumed operations.

Our walk-in counter, which was temporarily closed during the COVID-19 Phase 2 (Heightened Alert) measures, is fully operational again. You can visit our office in person for policy purchases, renewals, or any administrative assistance you require.

We’re open Mondays to Fridays, 9am to 5pm (Closed on Saturdays, Sundays and public holidays).

Continued Online Services

Despite the reopening of our walk-in counter, we continue to offer online services through our website, budgetdirect.com.sg. You can still purchase, renew, or manage your policies conveniently and securely by logging into your Policy Manager using the SingPass app or your registered email address.

Customer Care and Claims Support

Our Customer Care and Claims teams are available as always to assist you. If you have any questions or need assistance with policy purchases, renewals, or administration, you can reach our Customer Care team at 6221 2199. They are available Mondays to Fridays from 9 am to 8 pm and Saturdays from 9 am to 3 pm (Closed on Sundays and public holidays). Alternatively, you can email them at [email protected] anytime.

For claims and roadside assistance, our lines are open 24/7. Within Singapore, you can call 6221 2199, and if you're overseas, please call +65 6540 2199. For any claims-related inquiries, you can also email us at [email protected].

Accident Reporting Centres

Our Accident Reporting Centres are fully operational and ready to assist you. The best part? Following the implementation of Dorscon Green you no longer need to call in advance to schedule an appointment. Our centres are open for walk-ins, ensuring a hassle-free experience for you.

To find out more about our Accident Reporting Centres, please visit budgetdirect.com.sg/workshops.

Stay Updated

We will continue to closely monitor the COVID-19 situation. For any further updates regarding our services, please visit our website or follow our Facebook page.

Thank You

We sincerely thank you for your kind understanding and cooperation throughout the COVID-19 pandemic. Your support and patience have been invaluable, and we remain committed to providing the best insurance services possible for all our valued customers.

If you have any questions or concerns, please do not hesitate to reach out to us. Our team is dedicated to ensuring your insurance experience is smooth and hassle-free.

From the Team at Budget Direct Insurance

Last Updated: 23 March 2023