24 Hours Overseas  Emergency Assistance

Got a claim? Here’s what to do.

Download and complete our simple claim form
Travel Claim Form

Choose how you send it to us:
By email: [email protected]
By mail: 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924

What to include with your claim form
Copies of the passport (showing clearly the departure and return dates), air ticket, boarding pass and travel itinerary, and all other relevant copy or original documents. Where applicable, all documents submitted to us must be translated into English by a certified translator.

List of supporting documents

For Medical Expenses

• Medical bills and receipts (original)
• Medical reports and in-patient discharge summary (original)
• Telephone bills relating to emergency telephone charges to our emergency assistance company (original)
• Medical leave certificate(s) (copies)
• Police or road traffic accident report (copies)

For Personal Accident/ Permanent Disability

• Death certificate (certified true copy)
• Proof of relationship between deceased and claimant
• Coroner’s/ post-mortem/ autopsy and toxicology report (copies)
• Police report or road traffic accident report (copies)
• Grant of probate or letter of administration (copies)
• Photographs of the claimant’s injury (in amputation cases)

For Travel Inconveniences

• Death certificate (certified true copy)
• Booking invoice and receipts (originals)
• Proof of deposit and documents showing proof of insolvency of travel/ tour agency in Singapore
• Proof of relationship between claimant and injured, sick or deceased person
• Written confirmation from travel/ tour agency, airline or other transport operator, hotel and/ or any other relevant party whom you paid the non-refundable prepaid travelling expenses to (original)
• Written confirmation from travel/ tour agency, airline or other transport operator and/or any other relevant party stating the period of delay you had experienced, the reasons for the delay and any remedial actions taken (original)
• Written confirmation from travel/ tour agency, airline or other transport operator and/or any other relevant party stating the reason and the amount of refund (if any) (original)

For Personal Belongings

• Report issued by the police at or around the place of the loss or damage within 24 hours of occurrence (original)
• Report issued by the airline or other transport operator, hotel and/or any other relevant party on any property irregularity (original)
• Acknowledgement slip or confirmation from the airline or other transport operator stating the date and time the baggage was collected (original)
• Proof of ownership of the lost or damaged item (for example, the purchase receipts or invoices) (original). In the absence of the above, instruction manual, original packaging, bank statement and photographs may be considered.
• Photographs of the damaged items
• Written confirmation from manufacturer or authorised repairer of the damaged item, stating that the item is beyond economical repair (original)
• Receipts or invoices for repair and/or parts of the damaged item (original)

Other Benefits

• Rental vehicle agreement (copy)
• Police or road traffic accident report (copy)
• Invoice for payment of the excess or deductible under the motor insurance policy covering the rental vehicle during the rental period, and the official receipt showing payment thereof (original)
• Witness’ accounts or other relevant details from third parties 
• Photographs in relation to the incident
• Details of any solicitor that you have instructed
• Any correspondence from third party and their legal representative (original/copy)
• Fire incident report for home contents (copy)