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Industry award for consistently excellent customer reviews.



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Budget Direct Insurance has received a prestigious and independent Trusted Service award 2018 for consistently delivering an exceptional service experience as rated by real customers.

The award is an industry seal of approval from Feefo, an independent global analytics firm, and is in recognition of businesses that go the extra mile for their customers.

The online car, travel and motorcycle insurer has been receiving excellent reviews with a Feefo service rating consistently hitting 4.5 out of 5 stars throughout 2017, easily meeting the stringent criteria needed to win the accreditation.

Simon Birch, CEO of Budget Direct Insurance, says the award is a great achievement and a true reflection of the hard work and commitment the team puts in. He believes that as a relatively new player within the Singapore insurance market, customer reviews are key to gaining customer confidence.

He said: “Feefo is an independent company that collects genuine ratings and reviews that are all verified. That means the feedback we have been getting represents a true reflection of what our customers think and feel about what we do. And it’s out there online for everyone else to see. As a new insurer that’s very powerful for us.”

He added: “We have a fantastic team in place and this award is well deserved. We work hard, we listen and we constantly strive to understand the needs of our customers. We are absolutely delighted to have this recognized independently within the industry.  It shows our real commitment to offering outstanding service.”

Feefo is a worldwide reviews and customer analytics platform that aims to increase consumer confidence and combat the rising issue of fake reviews. It ensures that all feedback is authentic by matching it to a legitimate transaction.

Commenting on this year’s award, Andrew Mabbutt, CEO at Feefo, congratulated Budget Direct Insurance. He said: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Aside from coming tops for customer service, Budget Direct Insurance says it offers one of the cheapest car insurance policies for experienced drivers. Customers can also get a quick quote in 30 seconds, said to be one of the fastest quotes in Singapore. The Budget Direct Insurance customer reviews that have been independently verified by Feefo can be found here.