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We Did It Again!
Budget Direct Insurance Receives Feefo Platinum Trusted Service Award 2026
Budget Direct Insurance is celebrating after receiving the 2026 Feefo Platinum Trusted Service Award, marking its seventh consecutive year achieving this prestigious honor. This award is an internationally recognized seal of approval from Feefo, an independent reviews platform, and is awarded to businesses that consistently deliver an exceptional service experience as rated by real customers.
The Platinum award is reserved for businesses that have achieved the Gold standard for three or more consecutive years. Since its launch in 2016, the online insurer for car, motorcycle, and travel has consistently received outstanding customer reviews on the Feefo platform.
Khor Kee Eng, CEO of Auto & General Insurance (Singapore), said “Receiving our 7th consecutive Platinum Trusted Service Award as we step into our 10th year in Singapore is incredibly meaningful. This recognition belongs to our customers who trust us and share their honest feedback. It also reflects the dedication of our team members who work every day to provide reliable support and competitive premiums. We remain committed to delivering both because that’s what our customers deserve.”
He added, “We are deeply grateful to every customer who has taken the time to share a review and to those who continue to choose us for their insurance needs. Your feedback keeps us accountable and drives us to improve.”
As Budget Direct Insurance looks ahead, its promise remains simple: to stay customer-first, maintain consistent service standards, and continue offering competitive premiums that provide real value for the next decade and beyond.
Feefo Congratulates Budget Direct Insurance
Congratulating the team, Tony Wheble, CEO at Feefo, said: “It is a privilege to celebrate companies like Budget Direct Insurance that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Budget Direct Insurance isn't just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognize their dedication to the people they serve.”
What is Feefo?
Feefo is a worldwide customer reviews platform that aims to increase consumer confidence and combat the rising issue of fake reviews. It ensures that all feedback is authentic by matching it to a legitimate transaction.It collects reliable customer feedback to deliver up-to-date insights so businesses and consumers can make better decisions.
Singapore’s Cheapest^ Comprehensive Car Insurance Plans
Aside from coming tops for customer service, Budget Direct Insurance offers Singapore’s cheapest^ comprehensive car insurance policies and the cheapest^ motorcycle plans for safe riders.
^Based on independent consumer research study. Comparison based on each insurer’s base plan with no add-ons. Coverage features may differ.
Budget Direct Insurance Customer Reviews
The Budget Direct Insurance customer reviews that have been independently verified by Feefo can be found here.
Want to know more?
Call our friendly team of Customer Care Executives at 6221 2111 on Mondays to Fridays, 9am to 6pm (Closed on weekends and public holidays).
Alternatively, you can visit us at 16 Raffles Quay, #29-01 Hong Leong Building, Singapore 048581. We’re open from Mondays to Fridays, 9am to 6pm (Closed on weekends and public holidays).
