Need Help with Your Car Insurance Claim? We’ll help get you sorted — fast.
Type of Claim
Step 1: Get All the Details You Need
Your Personal Information
- Your car insurance policy number
- Your NRIC details
From the Scene of the Accident
- Details of the traffic accident, including time and location (photos and video footage provide strong evidence)
- Exchange information: Get the other drivers’ names, addresses, vehicle registration number, and insurance details
- Names and contact details of any witnesses
- Identify any injuries to parties involved
- Details of any tow-truck company used
- Police report number (if applicable)
Reporting to the Police
You must report motor accidents to the police if:
- Someone is injured or dies
- It’s a hit-and-run
- It involves a government vehicle/property, a foreign vehicle, or a pedestrian/cyclist
If possible, take photos and videos of the accident scene using your handphone, especially of the vehicles involved and any damaged property, before they are moved.
Step 2: Call Us Immediately
We can arrange a tow truck for your vehicle or assist with any questions about your car insurance claim.
If calling from overseas, dial +65 6047 2129 / +65 6040 2129.
Step 2a: Need to Send Us Documents?
- Email: [email protected]
- Office Address: 16 Raffles Quay, #29-01 Hong Leong Building, Singapore 048581. (Visits by appointment only)
Step 3: File Your Car Accident Report
- You must report the accident and bring your vehicle (damaged or not) to an accident reporting centre or authorised workshop within 24 hours or by the next working day.
- If your vehicle is immobilised due to an accident, it will be towed to our nearest authorised workshop or accident reporting centre.
Find my nearest Authorised Workshops or Accident Reporting Centres
Failing to report or submit your car insurance claim within the required timeframe may affect your claim or policy.
Step 4: Stay Updated on Your Car Insurance Claim
We’ll send an acknowledgement email with your dedicated claims executive’s contact details, so you can easily follow up. We’ll keep you updated on your car insurance claim progress by phone or email, and once completed, we’ll help you get your car back quickly.
Step 5: Claim Decision
When your car insurance claim is accepted, we will:
- Repair your vehicle
- Or pay you the market value of your car if we decide that it would not be safe or economical to repair the damaged car
Step 6: Private Settlement Option
If you choose to privately settle your car accident with the other party, you can use our Private Settlement Form.
Private Settlement Form
For full details on covers and exclusions, please read the Product Disclosure Document.
Frequently Asked Questions on Car Accident Claims
How can I resolve disputes in a car accident claim in Singapore?
If you have a dispute over an accident fault, damages repairs, or settlement during a car accident claim, first raise your concerns to your own insurer - if you are submitting an own damage claim, or to the third-party insurer involved if you are submitting a third-party claim - by providing supporting evidence. If unresolved, request a further review or consider mediation through the Financial Industry Disputes Resolution Centre Ltd (FIDReC), which handles motor insurance disputes in Singapore.
How is fault and liability determined in a car accident in Singapore?
After a car accident in Singapore, insurers, the police, and sometimes third parties assess fault by reviewing the accident scene, vehicle registration numbers, driver particulars, and conditions such as road and weather. Evidence like photos, videos, witness statements, and a police report (mandatory if there is injury or fatality) is used to determine liability. Drivers must exchange contact and insurance details to support the investigation. If you are not at fault, you can claim against the other party’s insurer. If you are found partially or fully liable, your No Claim Discount (NCD) may be reduced, and your renewal premium could increase.
How are car accident claims investigated and processed in Singapore?
After you file a car accident claim in Singapore, your insurer will investigate the cause of the accident and assess vehicle damage. A claims executive will guide you through the process and may review the damaged vehicle, examine the accident and police reports, interview witnesses, and liaise with repair workshops for cost estimates. You’ll need to provide documents such as photos and videos of the accident scene, the accident report, vehicle registration number, and the other parties’ contact and insurance details. Once the investigation is complete, the insurer will process your claim, offer a settlement, or request more information.
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