1. Budget Direct Insurance
  2. /
  3. Claims Hotline (24 Hours)

Need To Make a Claim?

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

Our Claims executive will assist you and keep you updated throughout the whole claim process.

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Need To Make a Claim?
Our trusty Claims team will help you.

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Type of Claim

Need help with a Car insurance claim? We will help get you sorted, fast.

Windscreen Claim Form

Windscreen Claim Form
private settlement form

Private Settlement Form
car pdd

Product Disclosure Document

Need help with your Car accident claim?

To make your claim faster and simpler, here’s what to do:

1. Get Details

Personal Information

  • your policy number
  • your NRIC details

From the scene of the incident

  • details of the incident, including time and place (photos and video footage provide good evidence)
  • other drivers' names, addresses, vehicle registration numbers, and insurance details
  • names and contact details of any witnesses
  • details of any tow-truck company used
  • police report number (if applicable)

Reporting to the police

You need to report an accident to the police if someone is injured or dies, a hit-and-run situation occurs, or a government vehicle/property, foreign vehicle or pedestrian/cyclist is involved in the accident. If you can, take photographs and videos of the accident scene, especially of the vehicles involved and any damaged property before they are moved.

2. Call us

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

We can arrange for a tow truck to tow your vehicle or help you with any other questions about your claim.

3. File an accident report

  • Your car will either be towed to our nearest authorized workshop OR accident reporting centre.
  • Report and bring your accident vehicle (whether damaged or not) to our accident reporting centre / authorised workshop within 24 hours or by the next working day.

If you do not report the claim or fail to submit the claim within the required time frame, this may affect your claim and/or policy. You can repair your car at a workshop of your choice if you had purchased the Any Workshop benefit when you bought your Car Insurance.

Find my nearest Authorised Workshops or Accident Reporting Centres

4. Stay updated

We will acknowledge receipt of your claim by email and include contact details of your dedicated claims executive. This way it’s easy to reach us to talk about your situation. We will keep you updated on the progress of your claim by phone or email. Once your claim is completed, we'll help you get back your payment or vehicle quickly.

5. Get a decision

We will work smartly to resolve your claim quickly and efficiently. On acceptance of your claim, we'll either repair, replace or pay you the market or agreed value of your vehicle.

Got a question?

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

Need to send us documents?

  1. Email us at claims@budgetdirect.com.sg
  2. Fax us at +65 6725 0853.
  3. Drop by our office at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924.

Need help with a Motorcycle insurance claim? We will help get you sorted, fast.

private settlement form

Private Settlement Form
motorcycle pdd

Product Disclosure Document

Need help with your Motorcycle accident claim?

To make your claim faster and simpler, here’s what to do:

1. Get Details

Personal Information

  • your policy number
  • your NRIC details

From the scene of the incident

  • details of the incident, including time and place (photos and video footage provide good evidence)
  • other drivers' names, addresses, vehicle registration numbers, and insurance details
  • names and contact details of any witnesses
  • details of any tow-truck company used
  • police report number (if applicable)

Reporting to the police

You need to report an accident to the police if someone is injured or dies, a hit-and-run situation occurs, or a government vehicle/property, foreign vehicle or pedestrian/cyclist is involved in the accident. If you can, take photographs and videos of the accident scene, especially of the vehicles involved and any damaged property before they are moved.

2. Call us

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

We can arrange for a tow truck to tow your vehicle or help you with any other questions about your claim.

3. File an accident report

  • Your motorcycle will either be towed to our nearest authorized workshop OR accident reporting centre
  • Report and bring your accident vehicle (whether damaged or not) to our accident reporting centre / authorised workshop within 24 hours or by the next working day.

If you do not report the claim or fail to submit the claim within the required time frame, this may affect your claim and/or policy. You can repair your motorcycle at a workshop of your choice if you had purchased the Any Workshop benefit when you bought your Motorcycle Insurance.

Find my nearest Authorised Workshops and Reporting Center

4. Stay updated

We will acknowledge receipt of your claim by email and include contact details of your dedicated claims executive. This way it’s easy to reach us to talk about your situation. We will keep you updated on the progress of your claim by phone or email. Once your claim is completed, we'll help you get back your payment or vehicle quickly.

5. Get a decision

We will work smartly to resolve your claim quickly and efficiently. On acceptance of your claim, we'll either repair, replace or pay you the market or agreed value of your vehicle.

Got a question?

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

Need to send us documents?

  1. Email us at claims@budgetdirect.com.sg
  2. Fax us at +65 6725 0853.
  3. Drop by our office at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924.

Need help with a Travel insurance claim? We will help get you sorted, fast.

travel claims form

Travel Claim Form
travel pdd

Product Disclosure Document

Need help with your Travel insurance claim?

To make your claim faster and simpler, here’s what to do:

1. Get Details

  • You will need documents to support your Travel claim. These may include including invoices, receipts, authorisation letters, medical reports, flight, accommodation and tour details.
  • You will find a list of documents required for your claim on page 8 of the Travel claim form.
  • If you send us original documents, please ensure you keep copies for your records.

2. Call us

Call us at 6221 2199 if you are calling within Singapore.
Dial +65 6540 2199 if you are overseas.

We can help you with any questions about your Travel claim.

Need to send us documents?

  1. Email us at claims@budgetdirect.com.sg
  2. Fax us at +65 6725 0853.
  3. Drop by our office at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924.

3. Stay updated

We will acknowledge receipt of your claim by email and include contact details of your dedicated claims executive. This way it’s easy to reach us to talk about your situation. We will keep you updated on the progress of your claim by phone or email.

4. Get a decision

We will work smartly to resolve your claim quickly and efficiently. On acceptance of your Travel claim, we'll repair, replace or reimburse you for your lost or damaged items or approved costs (e.g. cancellation fees).