Existing Customers
With Policy Manager you can quickly and easily view and change your personal and policy details, download motor or travel claims forms and more.
Access your account online, all in one place
Log into your Policy Manager using the SingPass app. If you prefer to sign in with your registered email address to sign in, enter the one-time password (OTP) sent to your registered mobile number.
Don't have the SingPass app? Find out more.
If you would like to change your Login ID, you can update your registered e-mail address by calling us and we will be happy to sort it out for you.
Insurance Made Easy
Policy Manager
View and download your policy details online - at your convenience, on any device, 24/7.
Make a Claim
Download claims forms or call us at 6221 2199 or 6040 2119.
If calling from overseas, dial +65 6047 2129 / +65 6040 2129.
Authorised Workshops
Locate our authorised workshops, windscreen repairers and accident reporting centres.
24/7 Emergency Assistance
Access our web app to get 24/7 worldwide emergency assistance. For all active policyholders.
Contact Us
Update your address and contact number online. For email address changes, please give us a call.
Renew your policy
Review your renewal details, including your new premium, at least 14 days before your policy auto-renews or expires; and, if you’ve opted out of auto-renewal, renew your cover manually online or over the phone.
Update contact details
Update your address and contact number online. For email address changes, please give us a call.
Access your reward online
If you’re eligible for a reward, we’ll let you know by email, and you can access it anytime through Policy Manager.
Online policy cancellation
If your circumstances change, you can cancel your policy online through Policy Manager in just a few clicks.
Submit claims online
Manage windscreen and travel claims online, with $100 cash back* on eligible windscreen claims.
*Individual terms and conditions apply.
A step-by-step guide to your Policy Manager
- Retrieve Quote
- View Current/ Previous Policy Details
- Renew Policy
- Update Contact Details
- Download Claims Form
- Retrieve Buddy ID
- Buy Another Policy
- Contact Us
How to complete common tasks
View your policy details
- Log into Policy Manager.
- Click/tap the button for the relevant policy.
Update your contact details
- Log into your Policy Manager.
- Click/tap 'Contact Details'.
- Follow the prompts.
Renew your insurance online
At least 14 days before your motor or annual travel policy’s auto-renewal or expiry date, we’ll send you a renewal offer (or expiry notice, if we do not offer to renew your policy).
Automatic renewal (default)
- Unless you’ve requested otherwise, your policy is set to renew automatically.
- Your cover will continue as long as you keep paying your premiums.
- Log into your Policy Manager.
- Click/tap the button for the relevant policy – you’ll see the date your policy will expire.
- Click/tap ‘Renew Online Now/Review Renewal’.
Manual renewal
If you’ve opted out of auto-renewal, we’ll send you a renewal reminder and you’ll need to renew your cover manually either online or over the phone.
Cancel your policy
You can cancel your policy online anytime by logging in to your Policy Manager. If you need
assistance, please call us at 6047 2122 Mondays to Fridays, 9am – 6pm (Closed on weekends and public holidays).
Please refer to your
Product Disclosure Document
for more details on cancellation terms and our refund policy.
Frequently Asked Questions
Why can't I edit some of my policy
details?
There are some policy details you cannot edit (indicated by a padlock symbol). For help to change these details, please contact us.
What is a Buddy ID?
When you buy a policy from us for the first time, we issue you with your Buddy ID. It’s your unique identification number that you can share with friends via your Buddy ID Referral Link. It invites them to buy a policy and enjoy e-voucher rewards under our Bring a Buddy Programme.
You can even buy additional policies for yourself using your own Buddy ID and get rewarded with up to $50^ in e-vouchers under the Buddy ID Additional Policy Programme. ^Find out more.
How do I log into my Policy
Manager?
Why can I no longer log into my
Policy Manager using my NRIC?
In compliance with the Personal Data Protection Act (PDPA), you can no longer log into your Policy Manager using your NRIC/FIN/Passport number. Your email address is now used as your primary Policy Manager login ID to replace your NRIC login. If you need assistance, please call 6047 2122. Mondays to Fridays, 9am – 6pm (Closed on weekends and public holidays). Alternatively, please call us at 6040 2111.
