Why Join Us
Insurance is usually seen as traditional, staid and lacking in innovation. At Budget Direct Insurance, we’re out to break the mould. It doesn’t matter which team you’re part of, we’re all united behind a single idea:
“Make it easy for people to get the right level of insurance cover and support, at the right price”.
Guided By Behaviours
Bound by a desire to do great work and enjoy the time that we spend together at work, we have Behaviours which guide how we act and treat each other.
The People We’re Looking For
We trust the people we bring on board to take ownership and be proud of the work they do.
Personality fit is critical; we’re looking for good people who do great work, who want to work alongside other nice people.
There is never a dull day here - you must be flexible, pro-active and always willing to roll up your sleeves to give a hand.
We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you to join us on this exciting journey!
You will be responsible for:
- all customer enquiries, sales, post-sale customer service and on-going customer relationship management.
- delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
- developing relationships with customers to maximize sales potential and ensure total customer satisfaction.
Your day to day activities:
- Ensure daily and monthly KPIs are met and exceeded.
- Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats.
- Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests.
- Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services.
- Diploma holder or GCE ‘O’ level with customer service work experience.
- General Insurance certification would be an advantage.
- Possess good verbal and written English language communication skills.
- Able to converse in one other local language such as Mandarin/ Malay/Tamil or any local dialects for the purpose of liaising with and assisting our customers.
- Insurance call centre work experience preferred.
- Proficient in basic PC skills.
- The ideal candidate is a nice, friendly person, who works well in teams and is able to multi-task.
Insurance is more than just a product. At Budget Direct Insurance we also consider it to be a service. We are looking for a Claims Specialist that is confident in his/her interpersonal skills and has excellent customer service skills. The ideal candidate will work alongside other dedicated Claims professionals to advice, process and coordinate the assistance that our customers requires, following a motor accident or travel incident.
Your day to day duties:
- First in line person to provide advice to customers on making a claim and the processes involved. Attending to FNOL calls.
- Creating/Registering new claims cases and promptly follow up on outstanding claims cases
- Maintaining the Merimen Accident Report Inbox, Claims and Motor Claims Inbox
- Maintain overall claims log
- Procuring direct settlement cases with Third Parties.
- Arranging OD/TP motor surveys with workshop
- Handle any negative feedback or issues associated with a claim
- You need to use discernment to assess and investigate claims accurately and objectively.
- Respond to customers via writing, you must have good business writing skills.
- Adhere to industry requirements and internal quality standards
- Willing to reach out and lend a hand where needed, you may be helping with Claims administrative work, such as scanning and uploading third-party documents, sending urgent mails/postages.
- At least 3 years of relevant working experience, preferably in the motor insurance field.
- To be successful in this role, you must be a great team player, good communicator and possess the ability to deal with difficult situation.
What We Offer
Our benefit programme is designed to look after our people, making sure they are motivated, happy and healthy. The comprehensive benefits include:
- Attractive bonus scheme: reward based on company and personal performance.
- Annual leave between 16 to 22 days (depending on your job role).
- Five-day work week.
- An open plan and flat structure, with a focus on career development to ensure that everyone has an opportunity to progress and contribute.
- Competitive benefits - Life & Medical Insurance with outpatient health coverage.
- Employee discounts and referral program.
- Pro-family policies, committed to your work-life balance and fitness at work.
- Business casual dress code
- Great working environment in our bright, cheery office and an awesome coffee machine.
- Open and honest team of fun colleagues.
- Part of a global group working across 4 continents.
If you’re interested to join Budget Direct Insurance, send your CV to us at email@example.com and we will get in touch if you are shortlisted for a vacant role.