Need Help with Your Car Insurance Claim? We’ll help get you sorted — fast.
Type of Claim
Need help with a Windscreen claim? We will help get you sorted, fast.
1
Submit your claim online
Initiate a claim within 30 days of your windscreen accident/incident using our online claims service.
Kindly ensure the supporting photos are submitted to facilitate your claims process and avoid unnecessary delays.
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Please use a Windows device for ONLINE claims.
Submit a Windscreen Claim
Download a Windscreen Claim Form
(if not using our online claim service)
2
We’ll be in touch
Unsure whether you have submitted all relevant supporting photos? Don't worry, we will guide you. Rest assured, our Claims Team will reach out to you within 3 business days of our acknowledgement email.
Any questions about your claim, call us at:
Claims Hotline (24 Hours)
6221 2199 or 6040 2119
(within Singapore)
+65 6047 2129 or +65 6040 2129
(if calling from overseas)
Important notes:
- Your online claim submission followed by our acknowledgment does not mean we’re accepting legal responsibility for your claim.
- Additional documents, photos or information may be required depending on the circumstances of your claim.
- Claims submitted are subject to Budget Direct's terms and conditions. Please refer to our Product Disclosure Document for more details.
- To help us assess the situation accurately and process your claim without delay, please send clear photographs of the damage. See examples here.
To process your claim quickly, please provide the following photos:
Front windscreen claim
1. Close-up view
Focus on the cracks or chips.
2. Front windscreen
Capture the entire windscreen, clearly showing the damage.
3. Logo at bottom left/right
Include the logo located at the bottom left or right corner.
4. Front of vehicle bearing number plate
Clearly show the number plate.
Rear windscreen claim
1. Back of vehicle bearing number plate
Clearly show the number plate.
2. Close-up view of damaged windscreen
Focus on the cracks or chips.
Door/ quarter/ fender glass claim
1. Damaged area only
Focus solely on the damaged area.
2. Damaged side bearing number plate
Capture the damaged side at a 45-degree angle, ensuring the number plate is
clearly visible.
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