Need To Make A Claim?
Call us at 6221 2199 or 6040 2119.
If calling from overseas, dial +65 6047 2129 / +65 6040 2129.
Our Claims Teams will assist you and keep you updated throughout the whole claim process.
Travel Notice: Middle East Conflict
Cut-off date and time: 28 Feb 2026, 2:40pm SGT
Cut-off date and time: 28 Feb 2026, 2:40pm SGT
Due to the escalating security situation in the Middle East, customers are strongly advised to defer all
travel to Israel, Iran and to countries within the Middle East (Israel, Iran, UAE, Qatar, Bahrain, Kuwait
and the wider Middle East region) until further notice.
Read more...
Your travel insurance coverage depends on your purchase date and time.
If you purchased your Budget Direct Travel Insurance before the above cut-off date and time, you are covered under the policy with us for claims arising from or related to the Middle East Conflict.
If you purchased your Budget Direct Travel Insurance On/After the above cut-off date and time, there will be no coverage for claims related to the Middle East Conflict.
Policy terms and conditions apply. Please contact customer service if you have any questions or submit your claim for our review here. Stay safe!
Your travel insurance coverage depends on your purchase date and time.
If you purchased your Budget Direct Travel Insurance before the above cut-off date and time, you are covered under the policy with us for claims arising from or related to the Middle East Conflict.
If you purchased your Budget Direct Travel Insurance On/After the above cut-off date and time, there will be no coverage for claims related to the Middle East Conflict.
Policy terms and conditions apply. Please contact customer service if you have any questions or submit your claim for our review here. Stay safe!
Type of Claim
1
Submit your claim online
Initiate a claim within 30 days of your trip end date using our online claims service.
Kindly ensure the supporting documents required are submitted to facilitate your claims process and avoid unnecessary delays.
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Please use a Windows device for ONLINE claims.
Submit a Travel Claim Online
Download a
Travel Claim Form
(if not using our online claim service)
2
Send us the required documents
An acknowledgement email will be sent upon receipt of claim submission.
For any required original documents, please submit to:
Budget Direct Insurance
16 Raffles Quay, #29-01
Hong Leong Building
Singapore 048581
For any documents that were not uploaded during the online claim submission, email us at [email protected]
3
We’ll be in touch
Unsure whether you have submitted all relevant supporting documents? Don't worry, we will guide you. Rest assured, our Claims Team will reach out to you within 3 business days of our acknowledgment email.
Any questions about your claim, call us at:
Claims Hotline (24 Hours)
6221 2199 or 6040 2119
(within Singapore)
+65 6047 2129 / +65 6040 2129
(if calling from overseas)
Important notes:
- Your online claim submission followed by our acknowledgment does not mean we’re accepting legal responsibility for your claim.
- For Accidental Death claims, please directly contact our Claims Team via phone or email.
- You will need to cover the cost of obtaining certain documents or reports if requested.
- Documents must be translated into English by a certified translator where applicable.
- Claims submitted are subject to Budget Direct's terms and conditions. Please refer to our Product Disclosure Document for more details.
Supporting documents required
Medical expenses
- Medical bills and receipts (original copies must be mailed to our office with attention to claims department)
- Flight/ferry boarding passes departure & return or Passport identification page & entry stamp page (copies)
- Medical reports and in-patient discharge summary (copies)
- Medical leave certificate(s) (copies)
- Police or road traffic accident report (copies)
Travel inconveniences
- Death certificate (certified true copy)
- Flight/ferry or Hotel booking invoices and receipts (originals)
- Proof of relationship between claimant and injured, sick or deceased person (certified true copy)
- Email/written confirmation from transport service provider stating the reason for transport cancellation (originals)
- Email/written confirmation or sales terms of travel/tour agency, airline or other transport operator, hotel and/or any other relevant party stating the reason for prepaid travelling expenses being non-refundable (originals)
- Email/written confirmation from travel/tour agency, hotel, airline or other transport operator and/or any other relevant party stating the amount of refund (if any) (originals)
- Death certificate (certified true copy)
- All flight/transport boarding passes/tickets for affected travellers due to trip shorten/disruption (copies)
- Flight/ferry or Hotel booking invoices and receipts (originals)
- Proof of relationship between claimant and injured, sick or deceased person (certified true copy)
- Email/written confirmation from transport service provider stating the reason for transport cancellation (originals)
- Email/written confirmation from travel/tour agency, airline or other transport operator and/or any other relevant party stating the period of delay you had experienced, the reasons for the delay and any remedial actions taken (original)
- Email/written confirmation or sales terms of travel/tour agency, airline or other transport operator, hotel and/or any other relevant party stating the reason for prepaid travelling expenses being non-refundable (originals)
- Email/written confirmation from travel/tour agency, hotel, airline or other transport operator and/or any other relevant party stating the amount of refund (if any) (originals)
- All flight/ferry boarding passes departure & return (original flight/ferry & revised flight/ferry copies)
- Passport identification page & entry stamp page (copies)
- Original transport booking itinerary (copies)
- Revised transport booking itinerary (copies)
- Email/written confirmation from transport service provider stating the reason of delay or rescheduling (originals)
- All booking invoices and receipts (originals)
- Proof of deposit/payment (originals)
- Email/written confirmation or any documents showing proof of insolvency of travel/tour agency in Singapore (originals)
- Email/written confirmation or sales terms of travel/tour agency, airline or other transport operator, hotel and/or any other relevant party stating the reason for prepaid travelling expenses being non-refundable (originals)
- Email/written confirmation from travel/tour agency, hotel, airline or other transport operator and/or any other relevant party stating the amount of refund (if any) (originals)
- All booking invoices and receipts (originals)
- Email/written confirmation from transport service provider on overbooking (originals)
- Email/written confirmation from transport service provider that no compensation provided and no alternative transport arrangement was made available to you within 6 hours of the scheduled departure (originals)
- Email/written proof of being denied boarding from the transport provider of the public transport or their handling agents (originals)
- Email/written confirmation or sales terms of travel/tour agency, airline or other transport operator, hotel and/or any other relevant party stating the reason for prepaid travelling expenses being non-refundable (originals)
- Email/written confirmation from travel/tour agency, hotel, airline or other transport operator and/or any other relevant party stating the amount of refund (if any) (originals)
Personal belongings
- Flight/ferry boarding passes departure & return or Passport identification page & entry stamp page (copies)
- Proof of ownership of the lost or damaged item (for example, the purchase receipts or invoices) (original). In the absence of direct proof of ownership then instruction manual, original packaging, bank statement and photographs may be considered.
- Photographs of the damaged items
- Report issued by local authorities (police) or relevant parties at the place of loss or damage within 24 hours of occurrence (Original & English translated copy)
- Property Irregularity Report (PIR) issued by the airline or other transport operator, hotel and/or any other relevant party on any property irregularity (original)
- Written confirmation from manufacturer or authorised repairer of the damaged item, stating that the item is beyond economical repair (original)
- Receipts or invoices for repair and/or parts of the damaged item (original)
- Flight/ferry boarding passes departure & return or Passport identification page & entry stamp page (copies)
- Property Irregularity Report (PIR) issued by the airline or airport on any property irregularity (original)
- Acknowledgement slip or confirmation email from the airline or airport stating the date and time the baggage was collected / delivered (original)
Other benefits
- Flight/ferry boarding passes departure & return or Passport identification page & entry stamp page (copies)
- Telephony billing statement reflecting the charges for overseas emergency call made to Budget Direct emergency hotline (copies)
- Flight/ferry boarding passes departure & return or Passport identification page & entry stamp page (copies)
- Rental vehicle agreement (copy)
- Police or rental company accident report (copy)
- Invoice for payment of the excess/deductible under the motor insurance policy covering the rental vehicle during the rental period, and the official receipt showing payment thereof (original)
- Witness' accounts or other relevant details from third parties
- Photographs in relation to the incident/accident
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