Customer Care Executive
Join our friendly Customer Care team. We offer full training and excellent benefits in a growing business. Apply now if you have a customer service mindset!
Apply Now Customer Sales Executive
Join our friendly Customer Care team. We offer full training and excellent benefits in a growing business. Apply now if you have a customer service mindset!
Your role is to ensure the delivery of quality services provided to customers supporting the long-term
achievement of objectives of the business. An essential part of the role would be to ensure the monthly
sales targets and key KPIs are being met. We are looking for a proactive individual – someone who has a
passion for sales, providing great service and beyond the call of duty to delight our customers.
You will be responsible for:
- Delivering our brand promise at all times and offering high levels of consistent, quality service support to both our internal and external customers.
- Ensure daily and monthly KPIs are met and exceeded.
- Perform sales calls and attend to customers’ requests in line with policies and procedures.
- Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats.
- Manage all incoming calls for pre-sales enquiries, sales enquiries.
- Using simple, clear and concise languages to communicate effectively with customers.
- Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements.
- Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage.
- Delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
- Actively participate in process improvement sessions, providing constructive feedback and suggestions.
- Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems.
- Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
- Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to customers.
Job Requirements:
- Diploma holder or GCE ‘O’ level.
- General Insurance certification would be an advantage.
- Insurance call centre work experience preferred.
- Proficient in basic PC skills.
- Works well in teams and is able to multi-task.
- BCP, PGI, ComGI.
What We Offer
Our benefit programme is designed to look after our people, making sure they are motivated, happy and healthy. The comprehensive benefits include:
- We offer diverse leave options to give you the flexibility you need – Annual Leave, Family Leave, Exam Leave and more.
- Five-day work week.
- An open plan and flat structure, with a focus on career development to ensure that everyone has an opportunity to progress and contribute.
- Medical benefits that takes care of your physical and mental wellbeing.
- Employee discounts and referral program.
- Flexi-Benefits scheme as our commitment to your health and well-being.
- Business casual dress code.
- Great working environment in our bright, cheery office and an awesome coffee machine.
- Open and honest team of fun colleagues.
- Part of a global network of businesses working across 4 continents.
Join Us
If you’re interested to join Budget Direct Insurance, send your CV to us at [email protected] and we will get in touch if you are shortlisted for a vacant role.
