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Budget Direct Insurance Receives Feefo Platinum Trusted Service Award 2024

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Budget Direct Insurance is celebrating after receiving the Feefo Platinum Trusted Service award 2024 for the fifth year running! The Platinum award is an internationally recognized seal of approval from Feefo, an independent reviews platform, and is awarded to businesses that consistently deliver an exceptional service experience as rated by real customers.

The Platinum award is given to businesses which have achieved Gold standard for three consecutive years. The online insurance company for car, motorcycle and travel has consistently received outstanding customer reviews on the Feefo platform, since launching in 2016.

Simon Birch, CEO of Budget Direct Insurance, says it is a true reflection of the hard work and commitment the team puts in and he believes that customer reviews are key to gaining customer confidence.

He said: “Feefo is an independent company that collects genuine ratings and reviews that are all verified. That means the feedback we have been getting represents a true reflection of what our customers think and feel about what we do. And it’s out there online for everyone else to see. That’s enormously powerful for us. And to receive it for a fourth year in a row shows we are consistently hitting the mark.”

He added: “We have a fantastic team in place and this Platinum award is well deserved. We work hard, we listen, and we constantly strive to understand the needs of our customers. We are absolutely delighted to have this recognized independently within the industry. It shows our real commitment to offering outstanding service.”

Feefo Congratulates Budget Direct Insurance

Congratulating Budget Direct Insurance, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Budget Direct Insurance for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

What is Feefo?

Feefo is a worldwide customer reviews platform that aims to increase consumer confidence and combat the rising issue of fake reviews. It ensures that all feedback is authentic by matching it to a legitimate transaction.

It collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions.

Singapore’s Cheapest^ Comprehensive Car Insurance Plans

Aside from coming tops for customer service, Budget Direct Insurance offers Singapore’s cheapest^ comprehensive car insurance policies and the cheapest^ motorcycle plans for safe riders.

^Based on independent consumer research study. Comparison based on each insurer’s base plan with no add-ons. Coverage features may differ.

Budget Direct Insurance Customer Reviews

The Budget Direct Insurance customer reviews that have been independently verified by Feefo can be found here.

Want to know more?

Call our friendly team of Customer Care Executives at 6221 2111 on Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (Closed on Sundays and public holidays).

Alternatively, you can visit us at 190 Clemenceau Avenue, #03-01, Singapore Shopping Centre, Singapore 239924. We’re open from Mondays to Fridays, 9am to 5pm (excluding public holidays).


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