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  1. Budget Direct Insurance
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  3. About Us
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  7. Feefo Gold Award 2019

New budget online insurer wins independent award for outstanding customer service

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SINGAPORE, February 25, 2019 /PRNewswire/ -- Budget Direct Insurance has received the Feefo Gold Trusted Service award 2019 which is given to businesses around the world for providing outstanding customer service based on customer feedback and reviews.

Budget Direct Insurance Team Wins Again

Budget Direct Insurance receives independent Feefo Gold Trusted Service award 2019 for consistently excellent customer reviews.


This award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. The accreditation is based on interactions with real customers and as all reviews are verified as genuine, it is a true reflection of a business’ commitment to outstanding service.

The online insurer says it is delighted to receive the award. Launched just over two years ago, Budget Direct Insurance says it has been offering motorists a chance to pay less for their car, motorcycle and travel insurance. And now, the Feefo Gold Trusted Service award has given them an opportunity to highlight their on-going commitment to providing a service that they believe, ‘competitors will find hard to match.’

Simon Birch, CEO of Budget Direct Insurance, said the Feefo Gold Trusted Service award is testimony to the fact that customers can pay less and still get great service. He said: “So far we have been shouting about our great prices whilst at the same time offering a world-class service. As a relatively new insurer it takes time to prove yourself and the Feefo Gold Trusted Service award is testimony to the fact that we are delivering a great service. It helps us to reinforce the message that motorists can pay less for their car insurance without scrimping on service or cutting corners on cover. We strive to provide a service that competitors will find hard to match and at a price that is unbeatable.”

Commenting on this year’s Gold Trusted Service award, Andrew Mabbutt, CEO at Feefo, congratulated Budget Direct Insurance. He said: ‘The Trusted Gold Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation.”

A recent independent study, conducted by consumer research firm Value Champion, showed that Budget Direct Insurance offers one of the most competitive deals on car insurance. The report found that motorists with Budget Direct Insurance can pay up to 40% less than the average premium offered by other leading insurers. A 45-year-old male sedan driver, for instance, with a 50% NCD discount pays an average premium of $508 with Budget Direct Insurance. This compares to the average premium price of $844 based on premiums offered by leading insurance companies in Singapore for a similar insured driver and vehicle.

Insurer Average Annual Premium
Budget Direct Insurance S$508
FWD S$573
Aviva S$621
Direct Asia S$820
Income S$834
Average S$844
HLAS S$846
Etiqa S$909
Great Eastern S$1,044
AXA S$1,121

Motorists with Budget Direct Insurance can pay up to 40% less than the average premium offered by other leading insurers. (Based on a 45 year-old motorist, driving a Sedan and with an NCD of 50% plus 5 years driving experience.) Study by ValueChampion

The direct online insurer says it keeps premiums down by cutting out the middleman which means no agency fees. It steers clear of insuring risky drivers and establishes who will drive the car and how it will be used to ensure motorists pay the right amount of insurance. The use of cloud technology and their ‘constant fight against inflated and fraudulent claims’ also help to keep insurance premiums down.

But ultimately Birch says it boils down to the team, “We deliberately recruit good people who like to get things done. We empower them to do the right thing by the customer, first time, and every time.”

Budget Direct Insurance is part of an international group that provides insurance solutions for more than 10 million policyholders worldwide. The group also owns and manages the  award-winning Budget Direct brand in Australia. 

The Budget Direct Insurance customer reviews that have been independently verified by Feefo can be found here.

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