SINGAPORE, 18 February 2022 - Budget Direct Insurance has once again won the highly coveted Platinum Trusted Service Award 2022 for delivering exceptional customer service year after year.

Created by Feefo, a leading independent customer reviews platform, the Platinum Award recognises companies that provide consistently excellent service and go above and beyond to deliver high levels of customer experience.

The Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and who meet the high standard, based on the number of reviews they have collected and their average rating.

Nearly 6,000 Budget Direct Insurance customers left their feedback on the independent reviews platform and awarded the insurer an impressive average score of 4.6 out of 5.

All customer reviews are verified as genuine, making the highly valued accreditation a true reflection of a business’s commitment to outstanding service.

Budget Direct Insurance achieved the Feefo Gold standard for three consecutive years which then qualified them for the Platinum Award in 2020. It went on to receive the Platinum Award again in 2021. This latest win is the third time the leading digital insurer for car, motorcycle and travel has scooped the Platinum Award.

Simon Birch, CEO of Budget Direct Insurance, said the team is delighted to receive the prestigious award for the third year running, especially following another difficult year due to the pandemic, “This award means so much to us as it comes from our customers. We are always guided by them, and we listen carefully to their feedback. The team has done a tremendous job and has risen to the challenges that the pandemic has brought. It’s been a very tough couple of years for everyone and we’re delighted that all our hard work is being recognised.”

Budget Direct Insurance receives independent Feefo Platinum Trusted Service Award for outstanding customer service 3 years in a row.

Cheapest comprehensive vehicle insurance plans in Singapore

Budget Direct Insurance offers the cheapest comprehensive car insurance plans and the cheapest comprehensive motorcycle insurance plans for safe riders, according to studies conducted by independent consumer research firm, ValueChampion. The studies were based on certain driver and rider profiles compared across base plans of major insurers with no add-ons, with a possibility of varying coverage features.

The insurer says receiving the Trusted Service Award shows it’s possible for motorists in Singapore to enjoy cheap vehicle insurance as well as outstanding customer service.

Congratulating Budget Direct Insurance on winning this year’s award, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.”

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.”

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.
www.feefo.com