What should I do in the event my windscreen is damaged?

Call our claims team at 6221 2199 or +65 6540 2199 (if overseas). We will arrange for our repairer to assess the damage and recommend a replacement or repair of your windscreen or window.

What should I do if my car is stolen?

You are required to report the theft to the local police and proceed to any of our Authorised Workshops/Accident Reporting Centres to lodge an incident report. For further assistance, please call our 24-hour claims hotline at 6221 2199 or +65 6540 2199 (if overseas) and our representatives will advise you.

Should I accept any assistance from unknown roadside towing services or workshops?

You should only allow tow trucks assigned by Budget Direct Insurance to tow your car.

Should you require any assistance, please call our 24-hour claims hotline at 6221 2199 or +65 6540 2199 (if overseas).

Can I request for breakdown towing/assistance in the event my car breaks down?

Breakdown towing/assistance is available if you purchase the 24 Hours Roadside Assistance optional cover. If you did not purchase this optional cover, we can help you to arrange for roadside assistance. However, you will have to pay any costs directly to the roadside assistance operator.

What should I do if I receive a Letter of Demand/ Writ of Summons?

If you receive any Letter of Demand/ Writ of Summons from the other party relating to the accident, you should forward it to us "By Hand" immediately. You should not negotiate, admit liability or offer payment to the other party.

All repairs carried out at our Authorised Workshops are guaranteed against repair defects for 12 months.

You can choose from the list of our Authorised Workshops to claim under your own policy. If you repair at one of our Authorised Workshops, we will guarantee against defects in the repairs authorised by us for a period of 12 months or until your car gets damaged again, whichever is earlier.

If you are claiming against the other party or if you have purchased the Any Workshop optional cover, you may proceed to any workshop of your choice to repair your car.

However, please note that we only provide a 12-month guarantee against repair defects if repairs are carried out at one of our Authorised Workshops.

Regardless of where you send your car for repairs, you will need to file an accident report at any of our Authorised Workshops/Accident Reporting Centres.

There will be no replacement car or loss of use provided.

However, if you have purchased our Transport Allowance optional cover we will pay you S$50 per day, capped at a maximum of 10 days per accident and subject to a maximum of 20 days per policy term. This optional cover includes an additional allowance of S$50 to "get you home" after an accident.

This Transport Allowance optional cover is only available for Comprehensive Car Insurance and Third Party Fire and Theft Insurance policies.

Under our Comprehensive Car Insurance policy, if your windscreen or window needs to be replaced due to an accident, a S$100 excess (before GST) applies. Your windscreen cover will be auto-reinstated after each replacement. The excess is waived if your windscreen can be repaired.

If you have purchased the Windscreen Add-on optional cover with either of our Third Party plans, you are entitled to 2 repairs or replacements per policy term. If your windscreen or window needs to be replaced due to an accident, there will be a S$100 excess (before GST) applicable. Your windscreen cover will be auto-reinstated after the first repair or replacement. The excess is waived if your windscreen can be repaired.

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