Car Insurance Claims and Excesses FAQs
- Types of Car Insurance & Covers
- What types of cover can I choose from?
- Can anyone drive my car?
- How much do you insure my car for?
- Do I have to tell you if I drive to work in my car?
- Who would Budget Direct Insurance not insure?
- Do you cover modified cars?
- Are there any professions, trades or services you don't cover?
- Does your car insurance cover private hire vehicles or if I use my car for Grab, Go-Jek, Ryde or TADA?
- Do I really have to take up your Any Workshop option if my car is still under warranty?
- Are there any cars that Budget Direct Insurance does NOT insure?
- Insuring your Car
- I need to extend my current car insurance with you for a couple of months because the shipment on my new car is delayed. Is extending my insurance with you possible?
- What is an Off Peak Car?
- I bought my insurance from you but was involved in an accident before the policy start date. Why was I informed that my premium with you will increase?
- What documents will I receive when I buy my policy?
- Paying for Car Insurance
- Do I have to pay my car insurance premiums in one lump sum or can I pay in instalments?
- I am paying my car insurance policy premium by monthly instalment under an Instalment Payment Plan (IPP). What happens if I cancel the policy before the end of the policy term?
- Can I make an early redemption of the IPP by settling the balance total outstanding amount owing in one lump sum?
- Can I cancel the credit card which is used for the monthly payment under the IPP?
- I am paying my car insurance policy premium by monthly instalment under an IPP. What happens if there is a partial refund of premium payable to me before the end of the policy period (for example, due to change in my NCD entitlement from 20% to 50%)?
- If I choose to pay my insurance via monthly instalments then what method of payment can I use?
- Why do you only accept DBS/POSB credit cards for instalment payment?
- Car Accidents
- What should I do if I have an accident?
- Do I need to report an accident to the police?
- What should I do if I am involved in an accident outside Singapore?
- What is the time frame for me to report an accident and what documents are required for accident reporting?
- Where can I report an accident involving my car?
- Do I need to inform Budget Direct Insurance if I privately settle the accident with the other party?
- What is the timeframe for me to submit my third-party claim against the other party’s insurer if I am not at fault for the accident?
- If someone knocked into me or my car and does not have any valid car insurance policy, what should I do?
- Do I need to lodge an accident report if I am not at fault for the accident and I am not claiming against my own car insurance policy?
- My car broke down. Can I claim against my own car insurance policy?
- What should I do in the event of "Park and Found" or "Hit and Run"?
- Car Theft and Repairs
- What should I do in the event my windscreen is damaged?
- What should I do if my car is stolen?
- Should I accept any assistance from unknown roadside towing services or workshops?
- Can I request for breakdown towing/assistance in the event my car breaks down?
- What should I do if I receive a Letter of Demand/ Writ of Summons?
- Are vehicle repairs at your workshops guaranteed?
- Where can I repair my car after an accident?
- Will there be a replacement car/ loss of use/ transport allowance when my car is undergoing repair?
- Will there be any charges if I repair/ replace my windscreen or window?
- Car Insurance Claims and Excesses
- If I have not purchased the “Any Workshop” optional cover and don’t intend to make an Own Damage claim, can I visit listed agent workshops for reporting?
- If there is damage to my car’s sun roof do I make a claim under my windscreen cover?
- How do I make a claim against the other party’s insurer?
- How do I make a claim against a foreign vehicle?
- How much will I be paid if my car is deemed as "Total Loss" in an accident or if my vehicle is stolen?
- Do I have to pay excess when I make a claim on my car insurance?
- No Claim Discount
- What is a No Claim Discount (NCD)?
- How does your NCD Protector work?
- I have 50% NCD from my current insurer, can it be transferred to the policy I'm about to get from you?
- I have been driving as a Named Driver on someone else’s policy can I get NCD?
- I have a vehicle registered under commercial use and I would like to change it to personal use. Can I transfer my NCD from my commercial vehicle to my private car?
- I am a foreigner living in Singapore and have a 50% NCD from overseas. Can it be transferred to the policy I'm about to get from you?
- What is a Certificate of Merit and how does this work with my NCD?
- Will my NCD be affected if I do not claim against my own car insurance policy and I have done a private settlement with the other party?
- Managing your Car Insurance
- How do I renew my road tax?
- What if I need to change my details such as my address?
- Where do I find my car’s details?
- When is the best time to renew my car insurance?
- If I am on the automatic renewal arrangement what do I need to do to renew?
- I am on the automatic renewal arrangement with Budget Direct Insurance but I don’t want to renew what do I need to do?
- I notice that some information is missing in my renewal offer, what should I do about it?
- Can I cancel my policy after purchase?
If I have not purchased the "Any Workshop" optional cover and don’t intend to make an Own Damage claim, can I visit any workshop of my choice for accident reporting?
No, if you have not purchased the “Any Workshop” optional cover, you can only report your accident at our Authorised Workshops.
If there is damage to my car’s sunroof do I make a claim under my windscreen cover?
No. Damage to your car’s sun roof will be regarded as damage to your car (body), and not windscreen. As such, you will need to make a claim for own damage to your car against your policy. In making such a claim, your policy excess will apply and your NCD may be affected.
How do I make a claim against the other party’s insurer?
After reporting the accident at our Authorised Workshop/ Accident Reporting Centre, our Authorised Workshop is able to assist you to make a claim, or you may proceed to any workshop of your choice to file a third party claim.
How do I make a claim against a foreign vehicle?
You are required to lodge a police report at, or near the place of accident. If you are not liable for the accident, you may choose to either claim under your own policy and we will recover all amounts paid from the insurer of that vehicle or you may proceed to any workshop of your choice to file a third party claim.
How much will I be paid if my car is deemed as "Total Loss" in an accident or if my vehicle is stolen?
If you have a Comprehensive Car Insurance policy with us, we may pay you the market value or replace your car at the time of loss (as determined by us). Upon replacement or payment, your policy will no longer be in force and there will not be any premium refund.
If you have a Third Party Fire and Theft Insurance policy with us, we will only pay you the market value of your car at the time of loss (as determined by us) in the event your car is deemed total loss due to damage by fire or is stolen. There will not be any coverage on your car if it is due to an accident.
If you have a Third Party Only Insurance policy, there will not be any cover on your car.
Do I have to pay excess when I make a claim on my car insurance?
Excess is the amount that you have to pay towards your claim. At Budget Direct Insurance our standard policy excess for cars is $600. You can choose to reduce or increase this amount depending on your claim experience and budget.
For car you can reduce your excess right down to zero. This will increase your premium but means you pay less excess if you have to make a claim. You can also increase your excess up to $1,500 - which means you pay less premium.
Types of Excess
The table below shows the types of Excess that will apply when you make a claim
Type of Excess
On Each and Every Claim**
|- Windscreen Excess||S$100|
|- Named Driver below 25 years old||S$500|
|- Named Driver with less than 2 years’ valid driving licence||S$500|
|- Unnamed Driver 25 years old and above||S$500|
|- Unnamed Driver with 2 or more years’ valid driving licence||S$500|
|- Unnamed Driver below 25 years old||S$1500|
|- Unnamed Driver with less than 2 years’ valid driving licence||S$1500|
** before any applicable GST
If a claim involves an Unnamed Driver who is 24 years old and has held a valid driving licence for less than 2 years, the total Excess payable would be S$3,600. This amount is computed as follows:
|Unnamed Driver below 25 years old||S$1,500|
|Unnamed Driver with less than 2 years’ valid driving licence||S$1,500|
Policy Excess waived
You do not have to pay any Policy Excess towards a claim arising from an accident involving another identified vehicle registered in Singapore, that was wholly not your fault based on our assessment.