How do I manage my policy?

You can log into your Policy Manager to view your dashboard, where you can update some of your personal information, review and finalise previous quotes, access your current and previous policy information, download policy documents and much more. To log in to your Policy Manager, you can use email address and enter the OTP sent to your mobile number or SingPass to verify your identity.

How do I renew my road tax?

  1. At any Road Tax Collection Centres
    Please bring along a copy of the Certificate of Insurance which you would have received from us by email and post (only if you have opted out of going paperless) and check with the respective centres on their road tax collection hours and payment modes before proceeding to renew your road tax at any of these centres.
  2. Via AXS machines / LTA One Motoring website
    Please purchase your car insurance at least 3 working days before your road tax is due. This allows time for LTA’s system to update before you renew your road tax electronically. If your road tax is already due, we recommend you renew your road tax at the Road Tax Collection Centres.

What if I need to change my details such as my address?

You will be able to access your details under the 'Policy Manager' section of our website or you may call us at 6221 2111. Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (excluding public holidays).

Where do I find my car’s details?

You can check your car details here on LTA's website.

If you need help finding this information, give us a call at 6221 2111. Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (excluding public holidays).

When is the best time to renew my car insurance?

To avoid road tax late payment penalty (as your car insurance should be purchased at least 3 working days before your road tax due date), your insurance renewal instruction and full payment of premium should reach us at least 14 days prior to the expiry of your current policy. We will take it that you are not renewing your policy if we do not receive the full premium payment by the expiry date of your current policy and your policy will lapse after its last day of cover.

If I am on the automatic renewal arrangement what do I need to do to renew?

You do not have to do anything and we will deduct/charge the renewal premium from your credit card 14 days before the expiry of your current policy (“Deduction Date”).

I am on the automatic renewal arrangement with Budget Direct Insurance but I don’t want to renew what do I need to do?

If you do not wish to renew your policy, please inform us at least 2 working days before the Deduction Date and your policy will lapse after the last day of cover.

I notice that some information is missing in my renewal offer, what should I do about it?

If any information in your renewal offer is missing or incorrect, or there are changes in your circumstances, please let us know immediately. Either email us right away or call us at 6221 2111. Mondays to Fridays, 9am to 8pm and Saturdays, 9am to 3pm (excluding public holidays).

Can I cancel my policy after purchase?

Yes, you can cancel your policy by giving us at least 7 days' written notice. If you cancel before or on the policy start date, we will charge a premium of S$50.00 (Including Prevailing GST). If you cancel after the policy start date, you will receive a premium refund of 80% of the unused premium if no claims have been made or incidents reported on your policy. In such case, any refund of the pro-rated unused premium will be computed as follows:

Can I cancel my policy after purchase?

We will refund you via the same way in which you had paid for your premium, e.g. if you had paid by cash or cheque, we will refund you by cheque. If you had paid by credit card, we will refund you through the same credit card.

I have just sold /scrapped or de-registered off my car (last week/last month/this morning). What should I do to cancel the policy and get back my refund?

If your vehicle is being sold / scrapped or de-registered and you wish to cancel your insurance policy, then please provide us with the following supporting documents:

  1. LTA notification on Transfer of Ownership / De-registration of vehicle OR
  2. LTA SMS notification on the Successful Transfer of Ownership / De-registration OR
  3. (In the event vehicle is sold) Handover form from dealer / buyer stating the handover date and time
  4. If a vehicle registration number is retained prior to the sale or de-registration of the vehicle, please provide us with a copy of the LTA letter indicating the amendment.

You may email copies of your documents to [email protected]. Once we have received the required document(s), we will be able to process your policy cancellation based on the relevant date stated in the supporting document(s).

Related Car Insurance FAQs